How Customer Service is Changing

March 22, 2017

As technology further improves how we do business, it is also improving how customers can interact with companies. It’s generally acknowledged how annoying it can be to receive non-stop customer complaints, but the less acknowledged fact is that customer complaints don’t happen as often as they should. Many customers...

Read more

Common Misconceptions Linked To Employee Feedback

March 21, 2017

Research says employee feedback is valuable info which can be used to inform the most important decisions of an organisation. Companies can make their best performance even better by using the info taken from feedback. It is true that feedback is an essential utility for highlighting the strengths and...

Read more